| Last Updated :9/2/2008 |
| Question: |
| How do I sign up for an online account? |
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| Answer: |
If you are an approved dealer for Commercial Tire Sales and would like to take advantage of our online ordering system, please fill out the customer contact information sheet and fax back to 559-233-5761. Once received and approved a USER NAME and PASSWORD will be emailed to you as well as the URL to eTireLink for immediate access available to you 24 hours a day / 7 days a week. |
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| Last Updated :8/14/2008 |
| Question: |
| What if I forget my USER NAME and/or PASSWORD? |
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| Answer: |
If you forget your USER NAME and/or PASSWORD, simply send
an email to info@commercialtiresales.com
with the subject : need user name and/or password. An email will be returned to
you with your information.
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| Last Updated :6/26/2008 |
| Question: |
| When will I receive my order? |
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| Answer: |
Depending on your location, (check delivery
schedule/routes in the Dealer Info section of this website) we will get your
order shipped on the next scheduled delivery date.
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| Last Updated :6/26/2008 |
| Question: |
| Can I use a credit card to pay my bill? |
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| Answer: |
Commercial Tire accepts most major credit cards and
PayPal.
Contact Diane at 559-233-3153 or diane@commercialtiresales.com for more information. |
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| Last Updated :8/14/2008 |
| Question: |
| How do I do a FASTFIND online for Tubes/Flaps/Wheels |
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| Answer: |
Tubes = T and diameter of the wheel (Example-T28)
Flaps = F and diameter of the wheel (Example-F20)
Wheels = W and
diameter of the wheel (Example – W15) and if you know the bolt pattern (W15545) which is a 15” wheel with a 5 on 4 1/2 bolt pattern. |
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| Last Updated :7/9/2008 |
| Question: |
| How do I add to an existing order? |
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| Answer: |
| Currently there is no ability to add to existing order. There is no minimum for an order at this time to compensate for that, so you may enter a new order at no additional delivery charge. Your orders will be added together and shipped together on the next scheduled delivery day. |
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| Last Updated :7/9/2008 |
| Question: |
| How do I void/cancel an online order? |
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| Answer: |
Call the main office immediately at 800-350-8493. Orders are processed throughout the day.
We cannot be responsible for late cancellations, delivery charges and restocking fee’s may apply. |
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| Last Updated :7/9/2008 |
| Question: |
| How do I return an item? |
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| Answer: |
| Call the main office or your salesperson for a RETURNED GOODS AUTHORIZATION (RGA) -which our driver MUST have in order to accept any returns. Credits will be issued upon return and inspection. |
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